Mental Health Virtual Assistant
Sarita Turner
Support tailored to the specific needs of your specialty area and the community you serve.
While there are many common threads in how to build and manage a mental health practice, there are also many nuances based on your area of specialty and the diverse communities we serve. Our Virtual Assistants provide support in both the general foundational tasks of managing a mental health practice and in the nuances of each specialty area of mental health.
Psychiatry
- While we cannot prescribe medication, we can organize and simplify medication refill requests. Our VAs will help organize your patients' refill requests into one streamlined document, confirm prescriptions have been sent/received and communicate with the patient throughout the process.
- Our VAs recognize and validate the stress parents may be under when calling for psychiatric services for their children by patiently explaining your evaluation process and answering any questions parents may have.
- Our VAs think quickly on their feet when presented with unexpected challenges, urgent/crisis situations, or patients in high distress.
- We ensure a seamless connection while maintaining boundaries between patients and their provider.
- Our VAs manage appointment scheduling with consideration for the emotional state of the patients.
- Our VAs collaborate closely with healthcare providers to facilitate comprehensive patient care.
Neuropsychology
- Our VAs take the pressure off of you by managing all of the administrative work behind the evaluation process, including: scheduling, gathering documents/payment/ROI’s, sending and monitoring inventories, report writing support, and submission of invoices/reports to DOE.
- Our VAs have a basic knowledge of the most commonly run tests and what they measure in order to answer parent questions without having to take time away from working with the patients themselves.
- Our VAs will serve as the liaison between the client, parents, teachers, school psychologist and all involved in the psychological testing process.
- Our VAs are trained in seeking out your ideal client while pairing others with qualified alternative providers based on the referral list that you provide.
- Our VAs will create and manage an extensive spreadsheet to track what testing phase patients are in and what still needs to be completed. They will facilitate timely movement through the testing process by facilitating reminders to patients and parents to complete certain tests/questionnaires/documents in a timely fashion.
- Our VAs apply their strong written communication skills and attention to detail when proofreading and editing reports.
- Our VAs recognize and validate the stress parents may be under when calling for neuropsychological services for their children. They will patiently explain your testing process and answer any questions parents may have.
LGBTQ+ Community
- Our VAs are sensitive to preferred pronouns and names in their communication with clients.
- Our VAs understand when they need to utilize legal names for insurance purposes while honoring a client’s preferred name in all other communications. We make sure to have systems in place to quickly differentiate between the names across all platforms.
- Assisting with surgery letters.
- Coordinating emergency contacts who will be supportive of the client when needed.
- Validation and understanding when communicating.
- Coordinating and sharing referrals to organizations that are understanding and allies of the LGBTQIA+ community and not just blind referrals.
Sex Therapy and Couples Counseling
- Our VAs, who support practices specializing in sex therapy and couples counseling, provide a safe, non-judgmental communication space for intake calls and scheduling of ongoing services.
- Our VAs coordinate scheduling with the two parties, saving you additional back and forth time.
- Our VAs assist with organizing group sessions and retreats for couples; including ordering and disseminating supplies.
- Our VAs ensure a seamless connection while maintaining boundaries between clients and their provider by navigating individual calls in between sessions.
Pediatric/Adolescent Practices
- Our VAs who work with practices who specialize in children, adolescents and families provide warm, supportive and professional communication with parents throughout the intake process and ongoing services.
- Our VAs recognize and validate the stress parents may be under when calling for mental health services for their children by answering questions and concerns with patience and sensitivity.
- Our VAs are educated on what questions to ask when parents of a minor patient are divorced. They can request copies of settlement agreements pertaining to decision making rights when needed. They can coordinate parent feedback sessions with each parent separately when needed.
- Our VAs can create and send school notes when patients miss school for appointments.
Sensitivity
- Our VAs are understanding and respectful of diverse cultural backgrounds to provide inclusive support to a wide range of patients and communities.
- Our VAs model respect and sensitivity in their communication with members from marginalized communities who may have had negative experiences from previous service providers.
- Our services are tailored to provide empathetic, confidential, and reliable support to both you and your patients.
- We ensure proper documentation and adherence to privacy laws.
- We recognize the sensitivity and complexity of mental health issues and utilize excellent communication skills when speaking with patients.